As per policy, we do not offer a refund. Customer has 14 days from date of delivery to return for store credit or exchange if item(s) is in inventory. Because inventory is constantly changing, an exchange is not guaranteed. If the item(s) is in stock, then we will continue with an exchange. For an exchange or store credit, item(s) must be in original packaging with tags attached. No dog hair, use of clothing, deodorant marks, or any scent on clothing with be excepted. We have the right to refuse any clothing with any of the above conditions at buyers expense. If customer purchased an item on sale or used a discount code, then those items are not returnable. *All sale items are final sale* *Returns will also be at the buyers expense* Famouse|Elle is not responsible for items damaged or lost in transit. If you are eligible for an exchange or store credit, the item(s) will be returned to the following address: // 2101 E 25th St, Big Spring, Texas 79720 // We do not ship outside of the United States at this time. Thank you for shopping at Famous|Elle, we appreciate your business more than you know!